FAQ

We offer a wide variety of mascots, including animals, cartoon characters, and custom designs. Whether you need a cute bear or a superhero, we have something for every occasion!

If you have specific ideas for a custom mascot, please contact our design team. We’ll work with you to create a mascot that perfectly fits your vision and requirements. or just choose "Custom Color", customize our original design into yours.

You may request a return for most unused items within 30 days of delivery. Customized and clearance items are excluded from change-of-mind returns. Exceptions apply to defective, incorrect, or misdescribed items and where required by law. Please review our Return Policy for full details.

Most orders are prepared for shipment within 3–5 business days. Shipping time is additional and depends on your destination and selected shipping method. For North America, estimated transit times are 10–14 business days for free shipping, 7–10 business days for standard shipping, and 4–7 business days for expedited shipping. Please visit our Delivery Information page for other regions and shipping charges.

We accept payments via PayPal and credit or debit cards processed through PayPal, including Visa, Mastercard, American Express, and Discover. We also accept Google Pay and Apple Pay where available at checkout.

You can contact our customer support team by emailing sale@cheapmascot.com or calling +1 234-282-9665. For questions about an existing order, please include your order number so we can assist you more efficiently.