FAQ

We offer a wide variety of mascots, including animals, cartoon characters, and custom designs. Whether you need a cute bear or a superhero, we have something for every occasion!

If you have specific ideas for a custom mascot, please contact our design team. We’ll work with you to create a mascot that perfectly fits your vision and requirements. or just choose "Custom Color", customize our original design into yours.

You can return most items within 30 days of receiving your order, provided they are unused and in their original packaging. Customized items are non-returnable unless there is a manufacturing error.

Shipping times vary based on your location. In North America, standard shipping takes 7-15 business days. For Europe, please add 2-4 days, and for other regions, add 4-10 days. more details, please refer to our delivery information page: https://www.yejoye.com/Delivery-Information.

We accept payments via PayPal and credit or debit cards processed through PayPal, including Visa, MasterCard, American Express, and Discover.

You can reach our customer support team by emailing cheapmascot@outlook.com or calling +1 202 697 9157. We’re here to help with any questions or concerns you may have!