Return Policy

Return & Cancellation Policy

Effective Date: September 15, 2026

At CheapMascot.com, we want you to be satisfied with your purchase. Please review the following information about returns, cancellations, refunds, and exchanges.

1. Return Eligibility

You may request a return for most items within 30 days of delivery.
For change-of-mind returns, items must be unused, in their original packaging, and in the same condition as received.
Please contact us before sending an item back so we can provide return instructions and the correct return address.

The condition and packaging requirements for change-of-mind returns do not limit your rights regarding defective, damaged, or incorrect items.

2. Items Not Eligible for Change-of-Mind Returns

Customized or personalized items: Items created to your individual specifications are not eligible for change-of-mind returns.
Clearance items: Items identified as clearance at the time of purchase are not eligible for change-of-mind returns.

These exclusions do not apply to manufacturing defects, incorrect items, or items that do not conform to the agreed description, or where a return is required by applicable law.

3. Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund.

After 24 hours, cancellation may no longer be possible if your order has already been processed or shipped. Please contact us as soon as possible so we can check its status and explain your options.

To request cancellation, email sale@cheapmascot.com with your order number and cancellation request, or call +1 234-282-9665.

This cancellation window does not limit any cancellation or refund rights available under applicable law, including rights relating to shipment delays.

4. How to Request a Return

Contact us: Email your order number and reason for the return to sale@cheapmascot.com. For damaged, defective, or incorrect items, include clear photos if possible.
Receive return instructions: We will review your request and provide a Return Authorization (RA) number and return instructions for eligible returns.
Package and ship the item: Package the item securely, include your RA number, and send it to the address provided in our instructions. We recommend using a tracked shipping service and keeping proof of shipment.

Please use the return address provided by our customer service team, as it may differ from other addresses shown on our website or the original shipping label.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, or differs from what you ordered, please contact us promptly so we can review the issue and arrange an appropriate solution.

For visible shipping damage, please contact us preferably within 48 hours of delivery and retain the item and packaging. Reporting later does not, by itself, remove any rights you have under applicable law.

For confirmed defective or incorrect items, or returns caused by our error, we will cover the necessary return shipping costs. Please contact us before arranging return shipping.

6. Refunds

After receiving your return, we will inspect it and notify you whether the refund has been approved. If a refund is declined, we will explain the reason.

Approved refunds will be issued to the original payment method within 1–3 business days of approval, or sooner where required by applicable law. Your bank or payment provider may require additional time to display the credit.

For purchases made using PayPal, Google Pay, or Apple Pay, the refund will be routed through the original payment transaction.

If you have not received an expected refund, please contact us with your order number so we can check its status.

7. Shipping Costs

Change-of-mind returns: Customers are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by applicable law.
Defective or incorrect items: We will cover necessary return shipping costs. Where a refund is due because of our error, it will include applicable original shipping charges.
Cancellations within 24 hours: The full refund includes any shipping charges paid for the canceled order.

8. Exchanges

If you would like a different size or style, please contact us to confirm whether your item is eligible for return. Exchanges are handled by returning the eligible item and placing a new order for the desired product.

New orders are subject to current pricing and availability. Custom and clearance items remain subject to the exclusions above.